Refund Policy

At Mahid Enterprises, we provide digital solutions including SEO Optimization, Social Media Management, Email Marketing, Strategic Planning, and other online services. Because these services and digital products involve time, expertise, and instant delivery, we follow a strict refund policy outlined below.

1. General Policy

All purchases of digital services and products are final.
Once a service has been initiated or a digital product has been delivered (via email, file, or online access), it cannot be canceled, refunded, or exchanged.

2. Refund Eligibility

Refunds may only be granted under the following conditions:

You were billed twice for the same service/product due to a technical error.
You received an incorrect digital file or service package, and we are unable to correct the issue.
A product or report delivered is defective or corrupted, and our support team cannot provide a working version.

3. Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase
Dissatisfaction due to subjective expectations (e.g., slower SEO growth, lower ad reach than expected, etc., since digital marketing results depend on many external factors beyond our control)
Service delays caused by incomplete or incorrect client information
Failure to use the purchased service/product after delivery

4. Service Delivery

SEO Reports, Social Media Strategies, and Email Campaigns are delivered digitally via email or client dashboard access.
Delivery timelines may vary depending on the scope of the project.
If you do not receive your service/product within the agreed timeline, please contact us immediately.

5. Requesting a Refund

If you believe you qualify for a refund under the conditions listed, please contact us with your:

Order number / Invoice ID
Date of purchase
Detailed description of the issue

📧 Email: info@mahidenterprises.com
📞 Phone: 0313-4672651
📍 Address: 32C Huma Block, Iqbal Town, Lahore, Pakistan

Our team will review your request and respond within 3-5 business days.